Last updated: October 2026
You may request a full refund at any time before your business idea and/or market study has been generated, reviewed, and sent to you by email. Because each package involves custom work prepared specifically for you, once your idea and/or report has been delivered, the order is considered fulfilled and is no longer eligible for a refund.
If you're not satisfied with a delivered Spark or Builder Package result, you're still covered by our free revision policy — see the Manage Your Order page.
You may cancel and receive a full refund up until 48 hours before your scheduled consulting session. Cancellations made within 48 hours of the scheduled session time are not eligible for a refund, as this time is reserved specifically for you.
For the 3-session package and monthly retainer, this policy applies per session — cancelling one upcoming session more than 48 hours in advance does not affect the rest of your package.
Contact us through the Contact page with your order number (or booking details for consulting) and the reason for your request. Refunds are processed back to your original payment method and may take a few business days to appear, depending on your bank.
If anything here is unclear, reach out via the Contact page before purchasing and we're happy to explain further.